Terms of service

Welcome to Shishaholics. By accessing, browsing, or purchasing from our store, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or services.

1. Eligibility

By using this website and purchasing products from Shishaholics, you confirm that you are at least 18 years old or of the legal smoking age in your area. We reserve the right to refuse service or cancel orders where age verification cannot be confirmed.

2. Products & Availability

All products displayed on our website are subject to availability. We reserve the right to discontinue, limit, or change products and pricing at any time without prior notice. Product images are for illustrative purposes only and actual products may vary slightly.

3. Orders & Payments

Orders are only confirmed once payment has been successfully received. Shishaholics reserves the right to cancel or refuse any order for any reason, including suspected fraud, pricing errors, stock shortages, or incorrect information provided by the customer.

4. Delivery Policy

We offer same-day delivery within Johannesburg depending on the delivery location and order time. Orders outside Johannesburg are shipped within South Africa using standard delivery services and estimated delivery times may vary.

Customers are responsible for providing accurate delivery information. Shishaholics will not be held responsible for delays, failed deliveries, or additional charges resulting from incorrect addresses or unavailable recipients.

5. Returns & Refunds

Returns and refunds are subject to our Refund & Return Policy. Due to hygiene and safety regulations, certain products including opened vape products, flavours, consumables, and used accessories may not qualify for returns or exchanges.

6. Product Use & Liability

All products sold by Shishaholics are used at the customer’s own risk. Shishaholics acts solely as a retailer and is not the manufacturer of the products sold. We do not accept liability for defects, misuse, injuries, damages, health effects, or losses arising from the use of any products purchased from our store.

Customers are responsible for using products safely and according to any provided instructions or applicable laws. By purchasing from us, you agree that Shishaholics cannot be held liable for any direct or indirect damages related to product use.

7. Intellectual Property

All content on this website, including logos, images, product descriptions, text, and branding, remains the property of Shishaholics and may not be copied, reproduced, or used without written permission.

8. Privacy

Customer information collected during purchases or enquiries will be used solely for order processing, communication, and service-related purposes. We do not sell or share personal information with unauthorized third parties.

9. Prohibited Use

You may not use this website for any unlawful, fraudulent, or harmful activity. Any misuse of the website, including attempts to interfere with operations or security, may result in termination of access and legal action.

10. Amendments

Shishaholics reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website and services after changes are posted constitutes acceptance of the updated terms.

11. Contact Information

For any questions regarding these Terms of Service, returns, or orders, please contact Shishaholics directly through our official communication channels.